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HP Recommended
HP ENVY Laptop - 15-ep0034nl
Microsoft Windows 10 (64-bit)

In my ENVY 5-ep0034nl there're 4 speakers: 2 in the front next to the keyboard and the other 2 under the device.
I have noticed that when I have my laptop in my lab the audio volume is lower because i'm covering the 2 speakers under the pc, so I noticed that the front speakers do not work.
I have tried looking to uninstall the driver and reinstall it but with no success.
is there something I have missed?

4 REPLIES 4
HP Recommended

Try the steps recommended below.

 

Go to Windows Device Manager > Sound, video and game controllers section.


In the list of audio device drivers, look for Realtek High definition Audio. 


Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. 


Right-click and select Update Driver Software.


Select Browse my computer for driver software.


Select Let me pick from a list of device drivers on my computer.


You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.


In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.


At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.


In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.


At the prompt to reboot, click Yes.

 

If the issue still persists try the steps recommended below.


Is the loudness equalization off? If not, please:


Right, click the speaker icon

 

select 'Playback Devices'. 


Highlight the default device
Click Properties


Click Enhancements tab


Next to 'Loudness Equalization' take out the check mark in the box.


Click Apply


Click OK

 

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

 

Refer to this article to know how to restore drivers using HP recovery manager.

HP Recommended

For the first method I had no luck and it didn't change anything.

Secondly, I don't know why but the enhancement tab is missing 

Finally, my pc model is newer than 2018 therefore there isn't any HP recovery manager

HP Recommended

The problem could be your audio drivers. Try using driver booster to see if you can update the faulty drivers. They probably need an update.

 

https://www.iobit.com/en/driver-booster.php

HP Recommended

I have tried anything, no results, so I think I'll stick with what I have got right now.

Also the software you suggested it's a bit of an ad-ware, since it installed a bunch of stuff I didn't wanted, but all solved on that side

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