HP laptop audio not working after windows 10 update

[sarjekemo]

Audio doesn't work after windows 10 update. My little speaker symbol has an X near it and says: "No audio output device is installed". In device manager the "Intel Smart Sound Technology OED" driver is showing error code 10.

[Nirvana_95]

Hi @sarjekemo 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that your system is facing audio-related issues. Do not worry, we are here to help you with it.

May I know from when are you facing this issue?

Did you make any hardware or software changes to it apart from the Windows update?

The problem might be caused by missing, outdated, or corrupted drivers. Update the sound card driver to the latest version and see if the sound is working again. Please follow the troubleshooting steps shared in the link below and let me know the outcome of it: CLICK HERE

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[ub6424]

Hello Sarjekemo,

I will help you.

Could you please tell me the product number and full product name of your notebook, please.

best regards

[Anders19]

run all test!!!! no problems sound does not play speakers are working IE you tube

[Anders19]

SDW87AS#ABA HP ENVY7m

[Anders19]

I did