HP laptop audio not working after windows 10 update

[hanjitren]

Audio doesn't work after windows 10 update. My little speaker symbol has an X near it and says: "No audio output device is installed". In device manager the "Intel Smart Sound Technology OED" driver is showing error code 10.

[Nal_NR]

Hi @hanjitren,

Welcome to the HP Support Community. 

I'd like to help!

Please try these steps and check after each step

1. Run Troubleshooter
Windows Key+i > Update & security > Troubleshoot > Playing Audio > Run the troubleshooter

2. Take actions related to Audio Driver
Windows Key+X > Device Manager > View tab > Show hidden devices > Sound, Video & game controllers > Right Click on the entry below (if more than one, then you will have to repeat the steps for all) > Properties > Driver Tab >

A. Roll Back - If the Roll back driver is enabled, roll it back

B. Update - Update driver

C. Download and reinstall the driver from the computer manufacturer's website - If you face an issue, let me know your computer's make and model.

3. Check Speaker/headphone is not disabled and are set as default

Type Sound in Windows Start Seach box > Click Sound > Under Playback tab, right-click on an empty space and select, Show disconnected devices and Show disabled devices > Select Speaker and click on Properties and make sure that it is enabled > You may also check if the Speaker that you are using is set as default.

4. Run Built-in & Guided Walk through Windows Update troubleshooter
Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

Guided Walk through - https://support.microsoft.com/en-us/help/10164/...

5. I would recommend that you perform a Windows 10 repair upgrade. The repair upgrade fixes all Windows errors and retains all files, applications, and settings. (You will not lose any data, however, while a backup is a good idea)

If you're having problems with Windows 10 on your PC, you could use push-button reset to refresh or reset Windows.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @hanjitren,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @hanjitren

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.