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jeannieju
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HP laptop does not play Audible samples orword pronunciations from googled results.

HP Recommended
HP envy touch 15-k020
Microsoft Windows 10 (64-bit)

My HP Laptop will not let me hear 2 specific audio sources, regardless of which browser ( Chrome or Firefox) I use. While I can listen to most audio content from Amazon and Audible, it will not play the book 'samples.' I spent half a day on the phone with an audible tech and could not resolve this. Also persistently will not play word pronunciations from some dictionary searches.. but works for others. Annoying to have to move to a different hardware ( cell phone, kindle, or other laptop) when I want to sample an audio book, or quickly learn the pronunciation of a new word.  The problem has persisted despite windows 10/ 64 bit updates. 

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Jeet_singh
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@jeannieju,

 

Thank you for posting your query on HP Community,

 

Let's start off by updating the Audio drivers and Bios on your PC to the latest version. 

 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 

 

Also, try updating the computer using these steps -

 

Step 3 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

I would suggest here is to uninstall the audio drivers from device manager: 

 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Let me know how it goes for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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