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GS10-15_46
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HP pavilion 15.6" touchscreen laptop. Speakers crash in Zoom meetings

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HP Pavilion 15.6" Touchscreen Laptop
Microsoft Windows 10 (64-bit)

Bought a new HP Pavilion 15.6 inch touchscreen laptop with an ryzen 7 4700u processor 2 weeks ago. The speakers start buzzing loudly after a half hour during Zoom meeting and the screen locks up. I had to hold the start button down to shut down and re-boot. It happened 3 times in one meeting so I took it back to Costco last Friday and bought the same Laptop again thinking there was a problem with the first one. It came yesterday, I set it up last night and used it in a Zoom meeting for the first time today. Again the speakers started buzzing loudly after a about a half out. I called HP for support, they ran some checks and said there is nothing wrong with the Laptop it must be Zoom. (Case #[Personal Information Removed]) I noticed others complaining about the HP Envy x360 running the Ryzen 5 processor. Is there some issue with the compatibility or Ryzen processors and Zoom? I

 

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The_Fossette
HP Support Agent
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@GS10-15_46

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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