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10-14-2020 02:08 PM - last edited on 10-14-2020 02:16 PM by RodrigoB
Product: HP Pavilion 15.6" Touchscreen Laptop
Operating System: Microsoft Windows 10 (64-bit)
Bought a new HP Pavilion 15.6 inch touchscreen laptop with an ryzen 7 4700u processor 2 weeks ago. The speakers start buzzing loudly after a half hour during Zoom meeting and the screen locks up. I had to hold the start button down to shut down and re-boot. It happened 3 times in one meeting so I took it back to Costco last Friday and bought the same Laptop again thinking there was a problem with the first one. It came yesterday, I set it up last night and used it in a Zoom meeting for the first time today. Again the speakers started buzzing loudly after a about a half out. I called HP for support, they ran some checks and said there is nothing wrong with the Laptop it must be Zoom. (Case #[Personal Information Removed]) I noticed others complaining about the HP Envy x360 running the Ryzen 5 processor. Is there some issue with the compatibility or Ryzen processors and Zoom? I
1 REPLY 1
10-17-2020 10:31 AM
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