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HP Recommended
HP Spectre x360 15t
Microsoft Windows 10 (64-bit)

I have an issue very similar to https://h30434.www3.hp.com/t5/Notebook-Audio/hp-spectre-360-audio-speakers-buzz-on-high-notes/m-p/58... . 

 

When I turn up my volume to around 70 my speakers will start to make a mechanical type buzzing sound. It sounds like something is loose under the speaker. This also happens at lower volume when on zoom video calls. I am wondering if there is anyway to fix this issue without having to send my computer back to HP. I have a warranty but I get a rebate if I don't send my laptop back for repairs, and I don't want to have to go through the trouble of sending my laptop back while I am working from home during the quarantine. I have tried adjusting the audio levels in HP audio control but this doesn't really help. The buzzing noise does not happen if I use headphones. Any help would be much appreciated

the video is from zoom call at 68 volume level you can hear clear buzzing sound.

3 REPLIES 3
HP Recommended

@seanokonsky

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since the buzzing is coming out of the speakers alone, I suggest you run an audio Test to confirm the Hardware functionality

 

If the test fails or issue persists you need to contact HP Support and check for available Service Options

 

 Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

@KrazyToad how do i run an audio test

HP Recommended

@seanokonsky

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.