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‎03-28-2018 02:55 PM

HP Recommended
Product: hp spectre x360 13w023dx

I was using the bluetooth of my notebook normaly and then it stoped working.

 

I can't connect any bluetooth device with my computer, and it even doesn't identifies any device.

When i try to add a new device in bluetooth a message apears saying "Coudn't connect".

 

I installed the latest bluetooth drivers, but didnt work.

I runned the troubleshooter for bluetooth an it says "Bluetooth is not avaliable on this device. Please try using an external adapter to add Bluetooth capabilty to this computer".

 

I cant connect bluetooth speakers nor my cellphone on computer any more.

 

Pleasee Helpp.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-28-2018 03:05 PM

HP Recommended

Hi,

This issue was resolved a couple days ago by manually downloading and installing the latest Intel Wireless Bluetooth driver (20.30.0) .

 

This Bluetooth issue turned out to be directly related to problems updating the Intel Serial I/O Driver and "Unknown USB Device (Device Descriptor Request Failed)" under Device Manager -> Serial Bus controllers node which I reported in the following thread: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Problems-with-Intel-Serial-I-O-...

 

Installing the updated driver resovled both issues.

Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

View solution in original post

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2 REPLIES 2

‎03-28-2018 03:05 PM

HP Recommended

Hi,

This issue was resolved a couple days ago by manually downloading and installing the latest Intel Wireless Bluetooth driver (20.30.0) .

 

This Bluetooth issue turned out to be directly related to problems updating the Intel Serial I/O Driver and "Unknown USB Device (Device Descriptor Request Failed)" under Device Manager -> Serial Bus controllers node which I reported in the following thread: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Problems-with-Intel-Serial-I-O-...

 

Installing the updated driver resovled both issues.

Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Was this reply helpful? Yes No

‎03-31-2018 08:15 AM

HP Recommended

These fixes are for Win 10 m, what about Win 7 please?

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