Headphone Jack Not Working – HP OmniBook 5 Flip 14-fp0xxx

[Sky_why]

I am experiencing an issue with my HP OmniBook 5 Flip 14-fp0xxx. The laptop’s built-in audio and wireless work correctly. However, when I plug in headphones, the speaker still produces sound instead of redirecting to the headphones. I have tested multiple headphones, and they all work on another device, so the issue appears to be with the laptop.

[Max3Aj · Accepted solution]

Hello @Sky_why, and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

If your HP OmniBook 5 Flip 14-fp0xxx laptop isn’t redirecting audio to your headphones when plugged in, here are some steps to help resolve the issue:

Check Audio Output Settings

• Right-click the speaker icon in the system tray and select "Sounds" or "Open Sound settings".
• Under Output, ensure the headphones are selected when plugged in.
• If not listed, click Manage sound devices and check if headphones are disabled. Enable them if needed.

Update or Reinstall Audio Drivers

• Go to the HP Support page for your model.
• Download and install the latest Realtek Audio Driver or the audio driver listed for your specific configuration.
• Alternatively, open Device Manager → expand Sound, video and game controllers → right-click your audio device → choose Update driver.

Run HP PC Hardware Diagnostics

• Use the HP PC Hardware Diagnostics tool - HP PC Hardware Diagnostics | HP® Support
• to test the headphone jack.
• You can also press F2 during boot to access built-in diagnostics and run the audio test.

Check for Windows Updates

• Go to Settings → Windows Update → Check for updates.
• Install any pending updates, especially related to audio or system firmware.

Try HP Support Assistant

• Download and run HP Support Assistant - HP Support Assistant | HP® Support
• to automatically detect and fix issues.

BIOS Update (if applicable)

• Check the support page for any available BIOS updates that may improve hardware compatibility.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support