Headphone Jack not working, but headphone ARE detected

[Kat_M]

When I plug my 3.5 mm headphones into my HP Envy, they are detected, but no sound comes through. my usb speakers work fine, and the headphones work on other devices. Neither the front panel nor the back panel ports work.

[Irfan_06]

Hi @Kat_M,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your headphones connected to your HP PC/Laptop.

Follow the below steps to fix the issue.

Make sure the device is recognized by the computer

Connect the device to the computer.

From the Start screen, type sound to open the Search bar, then select Sound from the search results.

Click the Playback tab in the Sound window.

Right-click an empty area of the Sound window.

Click Show Disabled Devices and Show Disconnected Devices.

If the device is listed as "Currently unavailable" or "Not plugged in," disconnect it, then reconnect it to the port. If the device is still not detected, test the device by sending a signal from the sound source. For example, play a .mp3 music file to test the headphones or speak into the microphone to test a headset.

If it's not detected, then either your drivers are missing or the headphone jack itself has failed.

It's not the drivers, considering the speakers are fine, so we can rule that out,

If you have the headphone showing under playback devices, Then all you need to do is set them as the default and that should fix your problem.

If the issue persists, Follow the steps by clicking on this link to run the hardware test for audio jack.

If you don't get any sound from the headphones while performing the test, either there is an issue with the headphones or the audio jack on your PC/Laptop.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support