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Message 1 of 4
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Headphone appears connected on HP Audio Switch while it has been unplugged.

HP Recommended
Spectre x360 13-convertible ae0xx
Microsoft Windows 10 (64-bit)

If I plugged headphone the sound works, but when unplugged there is no sound from internal speakers.

The workaround I use right now,  is enabling multistreaming in Audio manager, so I can switch between speakers and headphone manually and it works.

I heat this solution, it's annoying.

 

I tried everything: uninstall/reinstall drivers, updating drivers, troubleshooting, hard reset, bios reset to default, change driver to microsoft HD Audio Driver, and even use the recovery manager to reinstall drivers. But didn't fix the issue. 

I used Hardware Diagnosis and there is no hardware problem.

I don't want to reinstall windows itself.

 

Could you please help me.

 

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@Ateik,

 

I reviewed your post and I understand that the headphones show connected even after unplugging the headphones.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you perform a system restore back to the date when everything was working fine on the computer.

 

Follow the steps in the below article to perform system restore.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 4
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Thank you for your response.

There are no restore point at all.

 

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HP Support Agent
HP Support Agent
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@Ateik

 

Install the latest drivers for you audio adapter and then try again: Click here for the drivers.

 

If you still have issues, create a new user account-

 

1. Tap the Windows icon.

2. Select Settings.

3. Tap Accounts.

4. Select Family & other users.

5. Tap "Add someone else to this PC."

6. Select "I don't have this person's sign-in information."

7. Select "Add a user without a Microsoft account."

8. Enter a username, type the account's password twice, enter a clue, and select Next.

9. Tap the Windows icon.

10. Select the User icon at the upper left corner of the Start menu.

11. Select the new user. You'll then sign in to your account with your password from step 8.

 

Check now.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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