Headphone jack not working

[DeniseMargaret]

I unplugged my HP Laptop 15s-fq4xxx without shutting down to use it away from my office. When I returned and plugged in my Laptop, my headphones no longer worked. I have completely shut down my laptop and restarted, no luck. I have uninstalled Realtek(R) Audio, and Windows reinstalled Realtek(R) Audio again, then I restarted my laptop, but still no luck with my headphones working. Are there any other suggestions out there?

[Garp_senchau]

@DeniseMargaret, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Sound Settings

Right-click the speaker icon in the taskbar and choose Open Sound Settings.

Make sure your headphones are set as the default audio device.

Test the Headphones

Test your headphones on another device (like a phone) to make sure they work.

Test other audio devices (like built-in speakers) to see if the problem is just with the headphones.

Run Windows Troubleshooter

Go to Settings > Update & Security > Troubleshoot.

Select Playing Audio and follow the prompts to see if Windows can fix the problem.

Reinstall Audio Drivers

Right-click Start > Device Manager.

Expand Sound, video and game controllers, right-click Realtek Audio, and choose Uninstall.

Restart your laptop, and Windows will reinstall the driver automatically.

Check for Driver Updates

Visit the HP Support website and download the latest audio driver for your laptop.

Test the Audio Jack

Plug the headphones in carefully. Sometimes wiggling the jack can help if it’s not connecting well.

Disable Audio Enhancements

Right-click the speaker icon > Sounds > Playback tab.

Select your headphones > Properties > Enhancements tab > Disable all enhancements.

Update Windows

Go to Settings > Update & Security > Windows Update and check for updates.

Restart BIOS to Default

Restart the laptop and press Esc or F10 to enter the BIOS.

Select Load Default Settings and restart the laptop.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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