cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Highlighted
kkdey92
New member
1 0 0 0
Message 1 of 2
169
Flag Post

Headphone jack stopped working on HP Envy x360

‎11-13-2019 04:22 PM

HP Recommended
Product: HP Envy x360 laptop
Operating System: Microsoft Windows 10 (32-bit)

For some reason the headphone jack on my HP Envy x360 has stopped working. Speakers in laptop work fine, but when I plug in headphones there is no sound.  Took to Best Buy and they are suggesting that I need to by a new motherboard because headphone jack is attached to that. They quoted $300. The laptop works great and is barely a year old, so I know there has to be a less-costly solution. THanks 

1 REPLY 1
Highlighted
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,426 1,682
Message 2 of 2
Flag Post

‎11-15-2019 09:02 AM

HP Recommended

Hi @kkdey92

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation