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HP Recommended
HP Envy x360 laptop
Microsoft Windows 10 (32-bit)

For some reason the headphone jack on my HP Envy x360 has stopped working. Speakers in laptop work fine, but when I plug in headphones there is no sound.  Took to Best Buy and they are suggesting that I need to by a new motherboard because headphone jack is attached to that. They quoted $300. The laptop works great and is barely a year old, so I know there has to be a less-costly solution. THanks 

1 REPLY 1
HP Recommended

Hi @kkdey92

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

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Have a great day! 

Asmita
I am an HP Employee

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