Headphone output WAY too loud.

[RED911]

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@Audiozero wrote:

I have had this exact same issue since purchasing my HP Envy.

When anything (expensive headphones, cheap headphones, good speakers, amplified speakers, cheap speakers) is plugged into my audio output/headphone jack, the source is always EXTREMELY loud - loud enough to require turning the volume for the media player (any), the windows volume control, and the speakers WAY down to get to a tolerable level.

When using the headphone jack, my Windows volume control must be permanently set at around 3-4%, with all media sources turned down to 10-15% in order for the final volume to be tolerable and/or not blow my speakers, even when those speakers are set to around 15-25%. If the final device has no volume control of its own (most headphones), the media source volume must be reduced further to around 5-8%.

There is definitely something wrong going on here.

When switching back to laptop speakers (beats), setting the media output at 100% and Windows volume at 50% gives a comfortable volume. Obviously this makes it a very painful (sometimes literally) process to switch between default speakers and headphones. Using these volume settings with standard headphones would destroy my ears if I were to wear them.

I have no tab for "Audio Enhancements" in my control panel as per the instructions in the solution provided, I am assuming I have none.

No other laptop I have used or owned (Windows 8.1/7/Vista/XP, an array of makes and models) has had an audio problem like this, usually setting windows volume to ~50%, with all media sources set to 100% gives a reasonable volume for both the built-in speakers and the headphone jack. The issue does not lie in the media players, media or speakers/headphones. I have not installed any extra audio software or drivers to affect audio output, it had this issue since I opened the box.

Any possible solution, or idea of what hardware issues may be occurring would be greatly appreciated.

Thank you 

-Thomas

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Same issue... "would be greatly appreciated."

[Mario555]

My support case runs for MONTHS at HP, even escalated to Customer Service, i don't hear ANYTHING from them anymore. It's a BIG shame.

Multiple OS reinstallations, Driver Updates, Diagnostics, etc etc etc

i'm an IT engineer and send an overview with loads of tested stuff to them, just give me a new laptop!!! (who knows if this also will solve the laptop)

[Todd11]

I am having the same problem on my 2016 HP EliteBook running Windows 7 Enterprise (company laptop). I don't know how common the problem is, but I'd guess there are plenty of people who looked for a solution and couldn't find one, or found this thread, and decided to give up.

I have my volume at 8 right now with headphones in, while I have it at around 50 when not plugged in (it was higher without headphones prior to some modifications I recently tried, strange that turning on the loudness equalization would make notifications sounds louder).