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HP Recommended

I bought this laptop in January, 2018. I have this issue ever since I owned this laptop. Whenever my headphones are connected and I'm watching a video or listening to some audio clip, there is a 2 seconds delay when I unpause the media file after some time. This happens only when the media file is resumed after approximately 15 seconds (till that no sound is cued). And it only happens while the audio is through headphones. Internal speakers works fine. I tried using different headphones and also updating the drivers but none worked.

1 REPLY 1
HP Recommended

Hi@thatengrdude, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

1.Update the BIOS

 

2.Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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