Headphones Playback device missing? Microphone not working either

[broiyen]

When I plug my headphones into the port, sound still comes out of the speakers. My headset includes a microphone as well, and the microphone doesn't work either. My laptop isn't recognising that headphones are plugged in, because the headphones device doesn't show up in Playback Devices. Yes, I have enabled "show hidden devices" and "show disconnected devices". Also in Device Manager, under Audio inputs and outputs, there are only two devices, which are speakers and microphone.

One last thing: Under Device Manager > Audio Inputs and Outputs, there are only two options which are speakers and microphone. I feel like I'm missing a headphones device, or something like that. Is there a way to make my laptop recognise that headphones are pluugged in, or any other way to solve the issue?

Thank you so much.

[A4Apollo]

Hi! @broiyen, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have issues playing audio using the headphones.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Have you tried checking with different headphones?

Have you tied checking with a different application?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Please share the product number of your PC to assist you better.

Try the steps recommended below.

Method 1: 

1. Right click the speaker icon on the Taskbar and select Playback devices to open Sound settings. Double click your headphones device to open the Properties.

2. Choose the Levels tab and then adjust the Microphone slider to 0. Click Apply.

3. Go to Enhancements tab and then check the Disable all sound effects. Click OK twice to exit.

Method 2: 
This may happen when you have the external speakers set to default.
Perform the task mentioned below to set headphones as default:
a)   press the ‘Windows key + X’ key on the keyboard and then click on control panel and then Hardware and sound option.
b)      Click in Sound, then a new window will open up.
c)      In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
d)      Now check if headphones are listed there and right click on it and choose enable.
e)      Highlight that headphones and click on "Set as Default".

Method 3:

1. Right click the speaker icon on the Taskbar and select Recording devices.

2. Double click the Microphone and open the Properties box.

3. Go to Levels tab. Adjust the Microphone Boost slider to 0. Click OK twice to finish all the settings.

Now plug in your headphones and try playing some audio files. You will never hear the static sound in the headphones any more.

Also, Please try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Conexant High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Conexant High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Also, check inside the headphone port if there is anything stuck inside it and clean the port.

Lastly, try the headphones on another PC, iPod, or another audio device to make sure the headphone jack is correctly functioning.

Let me know if this helps!

Have a great day! 🙂

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