Headphones are not showing in play back devices

[rajamanikam]

I had a HP laptop which is newly bougted. But when I plug in earphone it do nothing. It does not showing it in play back devices and shows no notification about it in system tray. I tried different earphones but the result is same. Anyone who knows the answer please reply me.

Thanks...

[DavidSMP]

Hi @rajamanikam,

Good Day. A warm welcome to the HP community. I reviewed the case relating to the headset port not working even after trying multiple headsets. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Did this happen after a recent Software or Windows update?
• Did you update the audio drivers?
• Do you hear sound from the speakers?

For now please try these steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the bios, chipset and audio drivers from this link: http://hp.care/2wt6qxn and follow the on-screen instructions.
• Then check if the situation has been corrected.

If the problem persists then try these steps:

Right click on the “Volume icon” on the bottom right corner.

b) Select “Recording devices”.

c) Under the “Recording” tab right click on the white empty space and check the box that says, “Show disabled devices” and “Show disconnected devices”.

d) Right click on “Stereo Mix” and “Enable” this device.

e) Highlight “Stereo Mix”, click on “Properties” and go to the “Listen” tab.

f) Check the box "Listen to this device", also change the drop-down box below "Playback through this device" to be your second audio device.

g) To verify that you've done this correctly, go back to the sound dialog tab “Playback”, you should now see both of your audio devices showing the little green graphs moving.

Finally to isolate the issue to being hardware or software related, please backup your files and perform a system recovery to factory settings by following the guided troubleshooter from this link: http://hp.care/2wtoFmo and check if the issue gets fixed after a recovery.

It may not as the audio port may be faulty. If the problem persists, please contact HP phone support to get the computer repaired.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

.Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[rajamanikam]

i found this problem after the 3days of buying it. I performed audio troubleshootingbut it shows me to plug in the headphone but i already plugged in and did that process.

i did  all of them you told me.

under recording tab it shows only microphone. there is no stereo mix.

under playback devices it shows 1. digital display audio , 2. speakers, 3. headphones

i connected my haedphone to the pc but it shows me not plugged in...

and also after updating my realtech audio driver from the site , i cant't open DTS control audio app eventhough i rollbacked to the old driver.

these are my problems bro. please give me some more solutions as soon as possible.

thanks...

[DavidSMP · Accepted solution]

Hi @rajamanikam,

I reviewed the post comprehensively. You've done amazingly well here. You've displayed fabulous technical skills, great efforts and commendable patience to try and get the issue resolved. Kudos to you for a job well done. 🙂 I was away for a long weekend and could not reply immediately.
 

It looks like a hardware issue with the audio jack of the computer as you've tried multiple headsets and none of them work. the computer needs to be serviced or repaired by contacting HP phone support. Please follow the steps from my previous post to contact HP phone support.  

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Before that please perform a system recovery to factory settings to ensure that the issue is not software related and is only hardware related by following the steps in this guided troubleshooter link: http://hp.care/2wtoFmo

As a good workaround, you could buy USB headsets online from a reputed portal like Amazon or eBay and connect it to one of the USB ports of the computer and use it. This will also work great and do the trick for you.

I genuinely hope the product works great and stays healthy for a long time. and trust me I've done all I can to assist you by keeping your best interest in mind. It has been an absolute privilege to share this platform with you and I thank you for giving me this opportunity.:)
 
Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up " button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂
Cheers!

[DavidSMP]

Hi @rajamanikam,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂