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HP Recommended

I just purchased JBL Live 660NC bluetooth headphones. The audio is stuttering if my bluetooth mouse (Logitech MX Anywhere 2) is connected at the same time. If I disconnect the mouse, the headphones function properly. Before these headphones, I was using a previous JBL model (E65BTNC) with the same laptop and the same bluetooth mouse and there was no interference issue. So, the malfunction seems to be connected to the new JBL headphones. What should I do? I already updated all drivers in the Device Manager. Thank you.

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