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Headphones not working unless rebooting device

HP Recommended
Envy 13
Microsoft Windows 10 (64-bit)


I have an HP envy and in the last 6 months I have experienced a strange issue,  when ever I try to use headphones I have to reboot the device to get them to register as connected.   


this is through the standard headphone jack.  


I have tried reinstalling drivers, and using the HP assistant but nothing works bar rebooting the device.  when I look in the audio properties it shows the headphones as disconnected.


Any ideas?




HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that the headphone is not getting detected immediately when you connect them.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the below steps and check if it helps.


Run the Audio Check in HP Support Assistant to make sure the audio device is functioning properly.

  1. Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.

  2. In Windows, search for and open HP Support Assistant.

  3. On the My devices tab, click your computer.

    Selecting your computer after opening HP Support Assistant

  4. Click the Troubleshooting and fixes tab, and then click Audio Check in the One click fixes section.

  5. Click Next, and then wait for the audio test to complete.

    Clicking Next to start the Audio Check

  6. Review the test results on the audio and microphone diagnostic results display, and then click Test Audio.

    Reviewing the audio test results, and then clicking Test Audio

  7. If sound is not heard correctly, click Unable to Hear Audio and then follow the on-screen instructions.

If the audio issue persists, continue to the next step.

Step 3: Use the troubleshooting tool in Windows

Run the audio troubleshooting tool in Windows to automatically fix common audio recording and audio playback problems with your computer.

  1. In Windows, type find and fix audio into Search, or right-click the speaker icon  on the taskbar and select Troubleshoot sound problems.

  2. Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

  3. Click Next.

  4. Select the device you want to troubleshoot, and then click Next.

  5. Wait while the troubleshooter detects problems and makes changes (or prompts you to make changes).

    The troubleshooter detecting audio problems

  6. When the troubleshooter is done, the Troubleshooting has completed page displays, listing any problems found and what changes were made to the computer.


    For detailed information about the troubleshooting, click View detailed information in the troubleshooter window.

    Troubleshooting completed

  7. Click Close.

  8. If a recommended action displays, select Apply this fix, or Skip this step to continue to search for other problems.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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