Headset Audio

[Tanialeigh]

New laptop, when plug in headset no audio. Works great thru speakers, just not thru headset. Tried 2 other headsets, same issue. Next went to sound control to determine if options were correct and everything looked good. Went to HP virtual chat followed all that, which I had already done. The diagnostics indicated that a couple of things might need to be tweeked. Am really out of my depth and looking for help. Thanks.

[Kumar0307]

@Tanialeigh, Welcome to the HP Support Community!

• Was it working fine before or is this the first time toy are trying?
• What model HP Notebook are you using?
• Refer to this document to know how to find the Product Name or Product Number.

Let us try these steps:

Right-click on the speaker icon on the right bottom corner of the computer > Click on Troubleshoot sound problems

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer for the software to be installed.
• Check for the issue.

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update. Reboot the computer. 

Perform the steps under 'Checking the sound settings' in this document. (applies to Win 10)

If the issue persists, perform a hardware test on the audio components of the computer.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. Perform Component Test > Audio. Share the result on your next post.

Hope this helps! Keep me posted. 

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Have a great day!