Headset Microphone not connecting

[NoahBud5683]

I recently obtained a pair of Sony Headphones (WH-CH700n). They work perfectly on my phone, but when I go to connect to my laptop, it will not connect with the microphone built into the headphones. I have gone throught the settings myself, and everything I can come up with will not work.

[DavidSMP]

@NoahBud5683,

Good Day.  A warm welcome to the HP community. I reviewed the case regarding issues with an external Microphone that does not work with this computer. Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Has it worked before? Did this happen after a recent software or Windows update?
• Did it occur after a power outage or surge?

For now, let me keep you posted about a few things here:

• If it has worked before, then please perform a system restore to an earlier time before the issue occurred from this link: https://hp.care/2toV66F
• Please select the option “Restore your computer when Windows starts normally”. Then follow the on-screen instructions and check again.

Now check if it gets fixed.

If it continues, then uninstall and reinstall the drivers by following these steps:

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
• Then restart the computer and update the bios, chipset and audio drivers from this link: https://hp.care/2syreDe and follow the on-screen instructions.
• Then check if the situation has been corrected.

If it continues, then try these steps:

Right-click on the “Volume icon” on the bottom right corner.

b) Select “Recording devices”.

c) Under the “Recording” tab right click on the white empty space and check the box that says, “Show disabled devices” and “Show disconnected devices”.

d) Right click on “Stereo Mix” and “Enable” this device.

e) Highlight “Stereo Mix”, click on “Properties” and go to the “Listen” tab.

f) Check the box "Listen to this device", also change the drop-down box below "Playback through this device" to be your second audio device.

g) To verify that you've done this correctly, go back to the sound dialog tab “Playback”, you should now see both of your audio devices showing the little green graphs moving.

• If it continues, try another Microphone and check if it works. If it does not work, then there could be hardware issues with the audio module of the computer as 2 Microphones don’t work when connected to the audio port of the computer.
• For further assistance, please perform all the prescribed steps from this link: https://hp.care/2kaicay (HP PCs - Resolving Microphone Problems (Windows 10, 8)

Now check for issue resolution. If the issue continues, then perform all the relevant steps from this link: https://hp.care/2kbL4PL (HP PCs - Advanced Microphone Troubleshooting (Windows 10, 8)

This should resolve the issue as long as there are no hardware issues with the computer.

• Otherwise, a great workaround would be is to connect a USB external Microphone to the computer and start using it. You could order one online at Amazon or eBay or locally from a Best Buy or Staples store.
• It is cost effective. This is suggested as it might be a hardware issue with the computer.

You could also visit this link: https://hp.care/2moMFSc

And follow the on-screen instructions to get the computer serviced. I am being honest about it by keeping your best interest in mind. They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  the trick is to remain patient, please.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂