Headset shows connected, but sound not there. Then if i leave it a bit (plugged) and it comes back

[Dodohanem]

When i plug in the headset, sometimes no sound comes out, but then stop using it for a while (while plugged), then turn it on it works again.

My AMD Audio Device, AMD High Definition Audio Device, and Realtek (R) Audio drivers are outdated, and i don't know how to upgrade them, and if i do, will it fix this?  And what are the compatible ones for my laptop?

[zoey7886]

@Dodohanem, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a headset issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Updating Audio Drivers on HP Laptops

1. Visit HP Support: Go to HP's official support website.
2. Identify Your Product: Use your laptop's model number to find relevant support articles and driver downloads.
3. Download Drivers: Once you have accessed your product page, navigate to the 'Drivers & Software' section. Look specifically for updated audio drivers that are compatible with your HP device.
4. Install the Updates: Download and install the updated drivers by following the on-screen instructions. After updating, restart your laptop to ensure the changes take effect.

Compatibility and Resolution

• Ensure that the drivers you download are clearly marked as compatible with your specific laptop model.
• Updating drivers can often resolve connectivity problems with audio devices. However, if issues persist, there may be other factors involved, such as hardware compatibility or system settings.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,