03-28-2018 02:31 PM
Recently, when I used my skype just to call my friend, suddenly, I heard a crackling or noises inside the laptop.
When I heard the crackling noises, suddenly my skype crashed and log out by itself.
I dont know what is the cause of it.
I thought it will be fine and a little bit of errors
but it keeps doing the same thing over and over again
It crashed and logged off by itself after sometimes i was in the call with my friend.
The day after, When I used my laptop just to watch a movie, i also heard a crackling noises. or is it because the skype's issue with the hard-disk? I cant figure this out.
when I tried to play my game, suddenly, my screen also froze a little bit and my laptop makes a clicking/ crackling noises.
Then just today, i can't even open my skype.
When i tried to open my skype program (classic version) it makes a craclking noises and it just throw me back on the log in screen. When I tried to re-sign in again, it threw me back on the log in screen again.
I need help with this issue. I have no idea what's going on with this laptop at all..
I dont know how to fix this. Is there somethign wrong inside of my laptop or the harddisk?
I'm not sure at all.
Solved! Go to Solution.
03-28-2018 02:39 PM
It's most likely the hard drive or audio drivers. Run the diagnostics (extended test) and the specific component test for audio. Instructions are here: https://support.hp.com/us-en/document/c03467259
Also, update audio drivers in the device manager. In Device Manager expand the plu next to audio devices and right click the audio device, select update driver.
I am an HP employee.
03-28-2018 02:49 PM
Thanl you for contacting HP Support Forums
I highly recommend to Run Diagnostics on the HDD and in general
*Please shut down the computer and then you can turn it on inmediately tapping esc key on the keyboard.
*When you get to the Start up menu please press F2 for system diagnostics.
* Select component Tests / Hard drive/ quick Test / Run Once/ and check the result. If it says passed that is ok .
* if there is a failure please get the failure Id code 24 digits. That means that HDD needs to be replace
* You can also run system general Tests/ tapping ESC/ Start up Menu/ F2 / system test / extensive test Run once to discard any kind of malfuntion of any component.
* Try to take into account if your computer is up to date with Bios versions and other updates that involve graphics and connection as well.
* You can go to the HP support Assistant app to check for updates.
* You can also check for malware if you have an antivirus program or windows defender activated
* As other solutions and depending on how long you have had the issue you can try a system Restore.
* But when it come to a physical noise I do recommend the tests first and completed.
Let us know if you need further assistance.
Though I am an HP employee, I am speaking for myself and not for HP.
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