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Message 1 of 3
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Heard Crackling sounds and Crashed the program

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Microsoft Windows 10 (64-bit)

Recently, when I used my skype just to call my friend, suddenly, I heard a crackling or noises inside the laptop.
When I heard the crackling noises, suddenly my skype crashed and log out by itself. 

I dont know what is the cause of it. 

I thought it will be fine and a little bit of errors
but it keeps doing the same thing over and over again
It crashed and logged off by itself after sometimes i was in the call with my friend.

The day after, When I used my laptop just to watch a movie, i also heard a crackling noises. or is it because the skype's issue with the hard-disk? I cant figure this out. 

when I tried to play my game, suddenly, my screen also froze a little bit and my laptop makes a clicking/ crackling noises.

Then just today, i can't even open my skype.
When i tried to open my skype program (classic version) it makes a craclking noises and it just throw me back on the log in screen. When I  tried to re-sign in again, it threw me back on the log in screen again.
I need help with this issue. I have no idea what's going on with this laptop at all.. 


I dont know how to fix this. Is there somethign wrong inside of my laptop or the harddisk?
I'm not sure at all. 

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Message 2 of 3
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HP Recommended

Hey Eddiesy,


It's most likely the hard drive or audio drivers.  Run the diagnostics (extended test) and the specific component test for audio.  Instructions are here:


Also, update audio drivers in the device manager. In Device Manager expand the plu next to audio devices and right click the audio device, select update driver.



I am an HP employee.
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Message 3 of 3
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HP Recommended



Thanl you for contacting HP Support Forums


I highly recommend to Run Diagnostics on the HDD and in general



*Please shut down the computer and then you can turn it on inmediately tapping esc key on the keyboard.


*When you get to the Start up menu please press F2 for system diagnostics.


* Select component Tests / Hard drive/ quick Test / Run Once/ and check the result. If it says passed that is ok .


* if there is a failure please get the failure Id code 24 digits. That means that HDD needs to be replace


* You can also run system general Tests/ tapping ESC/ Start up Menu/ F2 / system test / extensive test Run once to discard any kind of malfuntion of any component.


* Try to take into account if  your computer is up to date with Bios versions and other updates that involve graphics and connection as well.


* You can go to the HP support Assistant app to check for updates.


* You can also check for malware if you have an antivirus program or windows defender activated


* As other solutions and depending on how long you have had the issue you can try a system Restore.


* But when it come to a physical noise I do recommend the tests first and completed.


Let us know if you need further assistance.


Though I am an HP employee, I am speaking for myself and not for HP.

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