Hello, Many drivers of my newly bought HP 240 14 inch G9 Notebook PC are not working. Sound is not

[bgorgulu]

Hello,

Many drivers of my newly bought HP 240 14 inch G9 Notebook PC are not working.
Sound is not working. Touchpad not working.

I ask for your support

HP 240 14 inch G9 Notebook PC
Serial Number: [Personal Information Removed]
Item Number : 6Q8M0ES#AB8

[Paul_Tikkanen]

Hi:

Did you install the W11 drivers from your notebook's support page?

HP 240 14 inç G9 Dizüstü Bilgisayar Yazılım ve Sürücü İndirmeleri | HP® Müşteri Desteği

The chipset driver should install the smbus controller and perhaps some of those other devices as well.

Intel Chipset Installation Utility and Driver

target=_blankhttps://ftp.hp.com/pub/softpaq/sp142501-143000/sp142939.exe 

Audio:

Realtek High-Definition (HD) Audio Driver - Alder Lake

target=_blankhttps://ftp.hp.com/pub/softpaq/sp142501-143000/sp142757.exe 

Touchpad:

ELAN Precision Touchpad Filter Driver

target=_blankhttps://ftp.hp.com/pub/softpaq/sp136501-137000/sp136985.exe 

Intel Dynamic Tuning Driver

target=_blankhttps://ftp.hp.com/pub/softpaq/sp136501-137000/sp136827.exe 

[bgorgulu]

Hi Paul_Tikkanen,

Thanks for your support.

Now I fix Realtek High-Definition (HD) Audio Driver - PCI Data Acquisition and Signal Processing Controller
SM Bus Controller.

But the most importtant device Touchpad is not work.

I need/waiting for your support...

in support page cloud recovery tool cannot identify my laptop...

Regards,

Burak...

[Paul_Tikkanen · Accepted solution]

You're very welcome, Burak.

Unfortunately, if the driver I posted for the touchpad didn't get it to work, I don't have any other suggestions for you to try.

Please post the hardware ID's for the remaining devices that need drivers so I can figure out what drivers they need.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

If your notebook came with FreeDOS from HP, it would not be supported by the HP cloud recovery tool.

[bgorgulu]

Hi Paul,

Thank you so much for your help.

I was able to install the touchpad and other not found devices with the help of Driver Booster.

I was able to solve the last remaining pci error with your last suggestion/direction.

The problems are over.

Thank you very much.

Best Regards,

Burak

[Paul_Tikkanen]

Anytime,  Burak. 

Glad to have been of assistance. 

That is great news you were able to install the rest of the drivers you needed.