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HP Recommended
HP laptop 15-dw1014ne
Microsoft Windows 10 (64-bit)

Hey ,

I recently had a problem with my laptop and i decided to reset this device and I did it but the problem is that nw my hp audio center is missing Equalisers for both microphone and speakers and i felt that the audio of this device is also low.

I have tried to install drivers from hp website but they don't have 21h1 drivers and i cant go back to 20h2 becs ive reset this device kindly someone help me ........

Model no: HP 15-dw1014ne

Operating sys: Windows 10 pro 21 H1

Hp audio.pngHp audio center.png

 

2 REPLIES 2
HP Recommended

Hi@JOEL42,

 

Welcome to the HP Support Community. I'd be happy to assist you with the audio issue. 

 

Please try these steps - 

 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

 

Download and install the latest audio driver from here.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

HP Recommended

hello, im writing this because currently im in windows 21h1 and hp site only has 20 h2 drivers so i installed that 20 h2 drivers and its showing it aint compatible.

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