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‎10-12-2018 11:54 AM

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

Two days ago the pc had a windows update(it shows version: 1803) and after a few hours I had problems with the audio, at first the computer did not recognize any audio input / output device and therefore I considered updating the drivers (Realtek HD Audio ) via the support HP site. The audio now works a bit: it comes both from speakers and headphones, in plus in headphones there are no low-frequency. I tried to see with the Realtek Audio Manger but I can not solve the problem; I tried to go back to a recovery point but after the loading and the reboot it says "unable to restore". Please help me, i need the audio for my job.

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2018 11:58 AM

HP Recommended

@Deniiz

 

Try this.

 

https://support.hp.com/us-en/document/c06166393

 

REO

View solution in original post

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6 REPLIES 6

‎10-12-2018 11:58 AM

HP Recommended

@Deniiz

 

Try this.

 

https://support.hp.com/us-en/document/c06166393

 

REO

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‎10-12-2018 12:48 PM

HP Recommended

Oh my god you really saved me! Thanks a lot!!! I do not know what I could have done if I could not fix it!

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‎10-12-2018 12:52 PM

HP Recommended

Your very welcome @Deniiz

 

REO

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‎10-12-2018 12:56 PM

HP Recommended

uh ehm sorry Sir, the audio now works fine and when I plug the headphones the soundt comes only from them. It rimains the fact that there are no low frequency, I also tried with other headphones but there is the same problem.

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‎10-12-2018 01:04 PM

HP Recommended

@Deniiz

 

This is just an HP temporary fix.

 

Intel is working on an update to permanently fix this.

 

REO

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‎10-12-2018 01:14 PM

HP Recommended

with a reboot i can already listen that the quality is better than before in terms of frequency. Thanks for all!

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