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- Hi, why does the sound keep failing on my x360 14-DW0XXX?

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07-26-2021 03:14 PM
Hi, why does the sound keep failing on my x360 14-DW0XXX? When I'm watching a video online and pause it, the sound stops working. The same is true of itunes videos. It happens often and this is a brand new machine.
07-26-2021 04:13 PM
What is your x360 14-DW0XXX ? Please perform a clean install Audio software/driver, this should help.
(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112452.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
Regards.
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