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‎07-26-2021 03:14 PM

HP Recommended
Product: HP Pavilion X360
Operating System: Microsoft Windows 10 (64-bit)

Hi, why does the sound keep failing on my x360 14-DW0XXX? When I'm watching a video online and pause it, the sound stops working. The same is true of itunes videos. It happens often and this is a brand new machine.

1 REPLY 1

‎07-26-2021 04:13 PM

HP Recommended

@Tuamhain 

 

What is your x360 14-DW0XXX ? Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                       https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112452.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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