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‎03-18-2021 08:47 PM

HP Recommended
Product: DESKTOP-ES6V5AP

I went on my laptop one day and simply popped open YouTube, but the moment I started playing something I knew something was off with the audio. It was still playing the video's sound, but it was at a very high pitch and it started to hurt my ears, It sounded very distorted. I couldn't understand anything, but I could still see that it was trying to make the sounds it's supposed to. Somethings I've noted from this is that the audio works/sounds just fine if I use a Bluetooth speaker and headphones, but the basic audio by itself is very distorted. I've tried updating my sound system and I restarted a bunch of times, but I couldn't find anything. Is there a solution for this?

1 REPLY 1

‎03-21-2021 12:06 PM

HP Recommended

@Winter5

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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