Create an account on the HP Community to personalize your profile and ask a question
03-18-2021 08:47 PM
I went on my laptop one day and simply popped open YouTube, but the moment I started playing something I knew something was off with the audio. It was still playing the video's sound, but it was at a very high pitch and it started to hurt my ears, It sounded very distorted. I couldn't understand anything, but I could still see that it was trying to make the sounds it's supposed to. Somethings I've noted from this is that the audio works/sounds just fine if I use a Bluetooth speaker and headphones, but the basic audio by itself is very distorted. I've tried updating my sound system and I restarted a bunch of times, but I couldn't find anything. Is there a solution for this?
03-21-2021 12:06 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need the product number of your computer.
Follow the steps in the below article to find the product details.
Look forward to hearing from you and you have a great day!
I am an HP Employee
Didn't find what you were looking for? Ask the community