How can I fix my internal sound output? It's very low.

[mia-dannielle]

Hello,

About 2 wks. ago, my internal sound dropped very low.  I don't recall any changes to my system aside from scheduled updates.  No new apps installed or anything like that.  I've gone through all of the audio trobleshooting steps that I could find-- to no avail.  When I plug in ear buds, the sound is fine, however, when I watch a youtube video or something, I can barely hear it.

[Paul_Tikkanen · Accepted solution]

Hi:

See if installing this driver and restarting the PC, will resolve that issue...

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

[mia-dannielle]

Thanks for your promt and super response.  I was missing that driver all together.  Got it now, thank to you.  Sounds great!!  You're awesome!!

[Paul_Tikkanen]

You're very welcome.