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‎06-22-2020 09:57 PM - edited ‎06-26-2020 11:48 PM

HP Recommended
Product: HP Laptop 17 bs0xx 8339
Operating System: Microsoft Windows 10 (64-bit)

i got a new laptop Three Days ago, and i wanted to try Realtek again, but then, it came out as HP Audio Control, i tried to uninstall and reinstall it, but it still comes out as HP Audio Control, and it's icon is a speaker, i kep thinking that it'll be Realtek this time, but nope, it's still HP Audio Control. How can i switch from HP Audio Control to Realtek HD Audio Manager?

1 person had the same question
12 REPLIES 12

‎06-27-2020 12:17 PM

HP Recommended

@AaronMeerkat

Thank you for posting on the HP Support Community.

 

To get the answer to this question, B&O software is outdated and replaced with the Realtek High-Definition Audio Driver (Windows 10 v1909)

Click here:  https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-17-bs000-laptop-pc/15551424/swItemId/o... to download the new audio driver for your computer. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎07-07-2020 10:12 PM

HP Recommended

 thanks for the Replay, so, how does it work?

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‎07-07-2020 10:41 PM

HP Recommended

excuse me, I tried downloading and installing, but it still comes out as hp audio control, I feel like I’ve been duped!!! It’s a liar software!

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‎07-07-2020 10:51 PM

HP Recommended

My Laptop is HP Laptop 17-bs0xx, and the motherboard is 8339, it's still HP Audio Control, i feel like you give me the wrong driver download.

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‎07-08-2020 11:45 AM

HP Recommended

@AaronMeerkat

 

Please share the product number of your computer and I will share the link to download the Realtek driver.

 

Refer to the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Cheers!

The_Fossette
I am an HP Employee

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‎07-09-2020 04:51 PM

HP Recommended

ok, i check my product number, it's HP Laptop 17 bs018cl

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‎07-09-2020 04:54 PM

HP Recommended

never mind, my product number is 2KW15UA#ABA.

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‎07-10-2020 04:55 PM

HP Recommended

@AaronMeerkat

Thank you for posting back. 

 

Click here: https://support.hp.com/in-en/drivers/selfservice/hp-17-bs000-laptop-pc/15551424/model/18164764 to know more about 

Software and drivers for HP Notebook - 17-bs018cl

 

Keep me posted

 

ECHO_LAKE
I am an HP Employee

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‎07-11-2020 04:46 PM

HP Recommended

ok, but what happens if it’s still hp audio control when I finished installation?

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