• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

How do I get my Realtek Audio Driver back on my HP laptop? It has completely disappeared. It was working fine I don't know exactly when last week it stopped working. It is no longer in the Device Driver to add back or update. I've tried to find the device driver by going to to device manager there is no audio to choose from and when I go to the sound it only shows Bluetooth devices that are not in use anymore. I've ran a HP PC Hardware Diagnostic Windows test everything passed. But when I see or click on the speaker in bottom corner of my computer is say no device driver is installed, but again the test confirms the device driver is in fact installed and updated.

MsFuqua_1-1732732944229.png

 

MsFuqua_0-1732732847534.png

 

1 REPLY 1
HP Recommended

Hi @MsFuqua,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Gaya1239

HP Support

Take care and have a good day.
Gaya1239 – HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.