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09-25-2023 06:47 AM
In Start, there was a Bang & Olufsen (Control Panel) I think you'd call it where you could open it via a click and adjust the audio speakers and equalizer and such. I accidentally uninstalled it and now can't find out how to reinstall it. Some think I'm missing a certain driver, I think I just have to find the "proper software to download". HP Support Assistant is lacking as you all know and HP themselves after via the phone Consumer Escalations extended the Care Pack Plan to 04/01/2026 because they never registered it to the proper PC in the first place, never sent notice to the technical department, the warranty department nor any of the HP websites that SmartFriend could check to see I'm covered and they can help me over the phone, remotely or via chat without me having to purchase another CarePack Plan with Accidental Protection. So, they're No Help. Does anybody have a Solution?
09-25-2023 08:33 AM
Welcome to our HP Community Forum!
The B&O software is outdated and replaced with the Realtek High-Definition (HD) Audio Driver - Ice Lake (v. 6.0.9061.1 Rev.C), which you can download from here: https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112101.exe.
You can find this driver/software on your laptop's driver & software upgrade page: HP ENVY Laptop - 17t-cg000 CTO Software and Driver Downloads | HP® Customer Support.
Hope this was helpful.
09-25-2023 01:05 PM
As I suspected both of your links gave me the same Driver Download, not the B & O Software I wanted back. Both are the same driver that is not supported by my OS even though the second link checks my Laptop and gives me that driver as a "matching driver" to my exact Laptop. Weird.
Thank you for your kindness,
09-25-2023 01:11 PM - edited 09-25-2023 01:11 PM
You are welcome.
Sorry that it didn't work out.
Please try this B&O "BeoConnect Setup" download link: https://bangolufsenassistentgohe.blob.core.windows.net/manuals/APPS_AND_ACCESSORIES/BEOCONNECT_(FOR_....
09-28-2023 06:45 AM
I said this is not supported by this OS version keeps coming up at the end. Then I saw an "Accepted Answer Post" like mine on HP Community and it said maybe you have headphones plugged in: which I did, I unplugged them, tried to reinstall the driver, and got the same OS version message!
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