How install bang olufsen sound drivers hp pavilion game. there are nothing in driver center

[REZRAM]

How install bang olufsen sound drivers hp pavilion game. there are nothing in driver center. there is one driver for sound, but when i downloaded and want to install. say not support your system! i tried to remove all driver and its same! 

little strange

[banhien]

@REZRAM 

Firstly what exactly is your HP Pavilion Gaming Laptop 15-cx0xxx ? Does your machine actually support B&O ? B&O software comes with Audio drivers (Realtek or Conextant ...).

We need to know your machine  or re-install Audio driver from the following link

        https://support.hp.com/au-en/drivers/selfservice/hp-pavilion-gaming-15-cx0000-laptop-pc/20284020

Regards,

[REZRAM]

Hi and thanks

my laptop model number is

5MK62EA#UUW

and yes, there is logo of B&O

but recently i got strange problem! when i listen music and when i open one page or do something in my laptop i can hear noise in music! or stop like one second hang/crash and run again! i have watched task manager in cpu and hard disk and....

everything are completely normal (is not high usage of cpu or ram or hdd or....!) same problem when i am in battery or power charger! 

it was not like this, but recently (maybe around 1,2 months) i got same problem and i thought maybe some driver is not ok

and also intel desktop graphic menu in right click on desktop was disappear too!  (i have intel uhd graphic driver and i can access from control panel or... but there is not anymore in contex menu 

[banhien]

@REZRAM 

Please do a clean install Audio software/driver, this should help.

(a) Download the following driver and save on your computer,

          https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100428.exe

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

[REZRAM]

Hi and thanks

i did it as you told, but this file can not be installed ! i tried to remove sound driver and restart 

and then run that file with admin , just unzip folder to another folder and setup file does not run! 

and i have automatic sound from windows again

and why there is no any original sound driver on HP website *on this model in your website, its strange

best regards

[banhien]

@REZRAM 

Your machine is an HP Gaming 15-cx0818no, now please try the an older driver

       https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe

Regards

[REZRAM]

no way!

[REZRAM]

my win version is 1909

[banhien · Accepted solution]

@REZRAM 

Ok, try older, last time

         https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96442.exe

Regards.

[REZRAM]

are you kidding me? i have told you i can not install this driver before! 

my windows version is newer too. 

only thing that i need, is right driver for my sound card and + support Bang olufsen 

and i thought new wireless network card is not work as well like before but i have no problem with older driver! 

i have tried to reinstall windows (clean install)