How to access audio speaker that detached

[SnowGlobe]

I have an Envy laptop and am hearing something loose, sliding around from side to side when I tip the laptop back and forth. I'm thinking the left speaker somehow came loose and started free-floating around in there. I isn't floating now, but I don't have any sound coming from that side at all. I've taken the bottom off of the laptop, but unfortunately, there it doesn't appear that there's easy access to the speaker by removing that bottom panel. suggestions? Are you aware of any YouTube videos on how to access the speakers? when I plug headphones into the jack, the audio is fine.

[Jeet_singh]

@SnowGlobe,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I see from the post that you are having issues with the audio not working properly on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Have you tried to uninstall and reinstall the audio drivers?

Have you tried to run audio test from F2?

In the meantime, before going ahead and opening the panel to check the connections, I would suggest you try these steps here, these steps will help us narrow down the issue.

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to uninstall the audio drivers from device manager: 

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

If the issue persists, I would suggest you could try to run the test on the audio from F2 (Please remember to capture the failure ID for further assistance).

• Hold the power button for at least five seconds to turn off the computer.

• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

• Select Component tests.

• Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,