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HP Recommended

I recently received a link with the Realtek driver for my HP ENVY x 360-15-es model and now the sound is fine. But after sometime my laptop is updating the Realtek driver to a newer version and then the sound issues I had before return.
After installing the Realtek driver from your link it worked properly again.

The only solution is to stop Realtek from updating each time I start up my computer.
Can you explain me how to fic this?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The easiest thing to do is to run the Micrsoft Hide Windows update utility that I have zipped up and attached below to prevent the driver that is causing audio issues from automatically installing.

 

With the working driver installed, unzip and run the utility.

 

It will find the audio driver from Windows update that wants to install.

 

Check the box to hide the update.

 

The utility will run again and report the problem is 'Fixed.'

 

Restart the PC, and you should not be bothered by that audio update again.

View solution in original post

3 REPLIES 3
HP Recommended

The easiest thing to do is to run the Micrsoft Hide Windows update utility that I have zipped up and attached below to prevent the driver that is causing audio issues from automatically installing.

 

With the working driver installed, unzip and run the utility.

 

It will find the audio driver from Windows update that wants to install.

 

Check the box to hide the update.

 

The utility will run again and report the problem is 'Fixed.'

 

Restart the PC, and you should not be bothered by that audio update again.

HP Recommended

Thank you for your instructions which I did immediately.

The sound is still working good at the moment. 
I will see if this continue without updating the Realtek driver every time.

 

HP Recommended

You're very welcome. 

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