How to reinstall the B&O Smart Audio software2020 Spectre x360

[park_ridge_dave]

Hf,

I just bought my bride a new HP Spectre x360 - 13t-ap000 CTO it came with B&O speaker system "Smart Audio".

I used PCMover to move her old files to her new machine. Evidently, the move trashed the smart audio files and now it gives an annoying message that it can't find a Realtek/Conextant Device.

a pop-up message from

Smart Audio

says 

"A Conexant Audio Device could not be found. The application will now exit."

You would think that this should be an easy fix (i.e. reinstall the package) but noooooooo I have been scouring the web and the HP sites for the last three days and have not been able to find a place to obtain the file(s).

And please don't suggest I run that "next to" worthless audio test/troubleshooter it does NADA. I have run it many times.

Here are my Machine details:

Product number: 4CJ13AVSerial number: 5CD0XXXXXXXXXXX  (not real S/N)

General specifications

Operating system

Windows 10 Pro 64-bit

Microprocessor

Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz

System memory

16 GB

Memory slot 1

8GB Samsung 2667MHz

Memory slot 2

8GB Samsung 2667MHz

System board

8514 09.72

System BIOS

F.40

Video

Graphic device 1

Intel(R) UHD Graphics 620

Current resolution

1920 x 1080

Refresh rate

120 Hz

Version

26.20.100.6952 (6/12/2019)

Aero status

Enabled

Audio

Device 1

Intel(R) Display Audio

Status

Enabled

Driver

IntcDAud.sys

Version

10.27.0.8

Device 2

Realtek High Definition Audio

Status

Enabled

Driver

RTKVHD64.sys

Version

6.0.1.8668

Device 3

Intel® Smart Sound Technology (Intel® SST)

Status

Enabled

Driver

IntcDMic.sys

Version

10.23.0.2577

Any help would be appreciated, IMMENSELY!🙏 👍

Dave

I don't have a clue what this forum error is all about It is their text boxes that are causing it, seemingly

Here is a real OLD SCHOOL separator

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

[park_ridge_dave]

Wouldn't you know that when you post they  must auto-fix the code lmao

[praveen196]

@park_ridge_dave Welcome to HP Community!

I understand that you are getting error a Conexant Audio Device could not be found. The application will now exit the message.

Do not worry. I will try to fix the issue,

Let's try these steps -

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right-click on the Audio drivers and click on uninstall.

4) Restart the computer.

Download and install the latest audio driver for Win 10 (64-bit).

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!