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‎11-22-2023 09:46 AM - edited ‎11-22-2023 09:48 AM

HP Recommended
Product: HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 IDS Base Model

Brand new laptop. Something is wrong with Zoom audio - both during the test and in calls. When testing speakers in Zoom: the *sound is muffled and VERY weak*, i can barely hear it (the vol is max - and audio works fine outside of zoom). Also, during the test - the sound detection bar shows  high activity, its catching the sound clearly, but i dont hear it (or barely hear it at times.)

On a Zoom call: I dont hear the first few words of each sentence and if the person on the other end only says one or two words it is entirely muted. I only hear them speak if they keep talking, and it begins mid sentence. I have done the usual troubleshooting steps - updates, driver updates, restart, uninstall/reinstall zoom.

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