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‎04-07-2025 03:27 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I've been working on fixing the audio issue with my HP EliteBook 850 G6.

First, I downloaded the audio driver from the HP website, but it didn't work. Any suggestions?

 

Also, I often encounter this problem. I even opened the laptop and blew out the dust, but the issue persists. Do you have any recommendations for the correct driver?

System Fan.jfif

 

Thank you.

 

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1 REPLY 1

‎04-20-2025 03:38 AM

HP Recommended

Fix the cooling fan first!

 

Once that is fixed, uninstall all drivers related to the Realtek(R) audio driver. Use DriverStore or Driver Display Uninstaller (DDU) software for a clean install. Drivers related to Realtek(R) Audio are usually in the categories "AudioProcessingObject", "Extensions", "Software components".

 

Also check through Device Manager whether there is a warning about the driver Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller & Intel(R) Smart Sound Technology OED.

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