I have an HP Envy X360 13m-bd0023dx and the microphone stopped working on Zoom or Facebook messenger and is NOT recording any voice on voice recorder app or any other apps. I followed every possible software troubleshooting but didn’t work; I uninstalled the drivers and made sure apps are allowed to use the microphone but no vein. If it’s a hardware issue where should I go to replace a sound card or the hardware set needed? My warranty is available till 3/25/22
I also have the same problem. I had Best Buy check out the laptop. They even completely redid the system (so I have to reinstall my apps!). I spent two hours with the Geek Squad and for a while we got an external mic to work with Favebook, beut NEVER Zoom.
HP you've had problems lije this for over a year based on looking around here. What gives? My laptop is two weeks old and it's been in the shop half that time!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".