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Mazmek56
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Hp Envy X360 13m-bd0023dx Microphone is not working

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HP Envy X360 13m-bd0023dx
Microsoft Windows 10 (64-bit)

I have an HP Envy X360 13m-bd0023dx and the microphone stopped working on Zoom or Facebook messenger and is NOT recording any voice on voice recorder app or any other apps. I followed every possible software troubleshooting but didn’t work; I uninstalled the drivers and made sure apps are allowed to use the microphone but no vein. If it’s a hardware issue where should I go to replace a sound card or the hardware set needed? My warranty is available till 3/25/22

thanks 

MM

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GAL_sews
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I also have the same problem. I had Best Buy check out the laptop. They even completely redid the system (so I have to reinstall my apps!). I spent two hours with the Geek Squad and for a while we got an external mic to work with Favebook, beut NEVER Zoom. 

HP you've had problems lije this for over a year based on looking around here. What gives? My laptop is two weeks old and it's been in the shop half that time!

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