Hp Envy ts 15 Front Speaker Not Working

[Cronos-Titan]

My HP Envy TS 15's front speaker does not work. I downloaded the drives from microsoft and never worked. i waited for an update that would fix the problem but none from microsoft  updates came out so now i finally heard to go to the website since microsoft puts in their own add ons to the drivers wich can cause the issue. i did download the "audio drive" from hp's website, still does not work. the sound is VERY quiet so when im watching a movie nobody can hear so i have to bluetooth a external speaker. ive read online people having a simular issue so please can hp form its self tell me whats wrong or am i going to have to get a another computer. *note- this problem came when i 1st purchased the laptop. i think i have to take apart my pc and find the manufacture of the computer speaker to finally find what is going on.

[A4Apollo]

Hey there! @Cronos-Titan, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand front speakers on your laptop are not functioning.

Don't worry I'll try to help you out.

Did you make any software or hardware changes to your laptop?

Please provide the product number of your laptop to assist you better.

As you mentioned the laptop internal speakers are not functioning correctly.

Try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

Let me know if this works.

Have a great day! 🙂

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