Hp Envy x360 15 inch..Side rocker volume switch will only put volume up but not down again!!??

[Rjudge]

Recently purchased refurbished laptop from ebay..Nice machine but  have discovered side volume rocker switch will only let me put the volume up but does not work when trying to put volume down!! Is this physical switch problem or a driver problem??

[Jeet_singh]

@Rjudge,

Welcome to HP Support Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If this does not help. I would suggest you install the Bios, chipset, audio drivers and HP System Event Utility on your PC from our HP support website, using this link.

Once done, restart the computer and check.

If the issue persists, I would suggest here is to uninstall the audio drivers from device manager: 

• Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Check the box that says delete the software for this device.
• Now restart the computer and then install the audio drivers from our HP support website, using this link.

Please let me know if this resolves the issue, or if you require further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rjudge]

Hi Jeet? Thank you for your response! I alread have updated drivers and have the hp assistant installed plus ran the diagnotic software which lets me test the keyboard but not any other switch which I find strange as there is this volume switch and I suppose the on off swirtch!! But still to no avail! :(..The volume will do up and down using the relevant keyboard keys plus using the software contoll slider using my mouse or touchpad!!??

[Jeet_singh]

@Rjudge,

Thanks for the details,

Just wanted to check if you have tried to update the Bios on your PC. If you have and still having the issue. 

I would recommend you contact our HP support team for further assistance.

HP support team can be reached on www.hp.com/contacthp

I'm sure they should be able to go ahead and address your issue. Let me know if you need any further assistance. I'll be more than happy to help you.

Thank you and have a wonderful week ahead 😊