Hp Laptop Speaker Not Playing Sound From Chrome

[star99]

My son's new (only had it since Christmas) HP laptop has recently stopped playing sound from Chrome through the built-in speakers. Other apps still play sound, as do regular Windows sounds. It seems to be only Chrome that's affected. Additionally, when a headset is plugged in, Chrome plays sounds as it should. The only things that have changed in the last little bit are a couple of games installed through steam (unlikely to cause the problem as far as I understand things), and the fact that the computer was originally set up using Windows 10, but was recently upgraded through the windows installers to be windows 11. I have also recently updated another identical laptop in the same way for my younger son, and it does not exhibit the same issues.

I have tried all the most obvious fixes that I could, from adjusting Chrome settings, the volume mixer and allowed audio settings, to rebooting, updating drivers, and deleting/recreating previous potentially corrupted settings files. I've even uninstalled and reinstalled Chrome, but the problem persists. I'm sure there's something I missed, otherwise the problem would be fixed, but I cannot for the life of me figure out what it might be. Doing a factory reset/formatting the computer is not an option right now for reasons that aren't relevant to the issue at hand, but any suggestions or possible fixes would be greatly appreciated.

Thank you in advance!

[sandytechy20]

@star99 

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here