Hp Omen 17t

[adnansajid33]

I recently got my OMEN by HP 17t-cb000 CTO laptop delivered to me and noticed that the audio is very low even at 100% volume.

Tried everything from uninstalling the driver and re-installing to trying out different audio settings with no luck. 

Are these gaming laptop not equipped with quality/loud speakers? Or is mine faulty or is there some setting that I am not checking?

[praveen196]

@adnansajid33 Welcome to HP Community!

I understand that the audio is very low even at 100% volume.

Follow the below steps to fix this issue.

Right-click the speaker icon in the Taskbar and select 'Playback Devices'.  Left-click the default device once to highlight it (it’s usually 'speakers & headphones’) then click the Properties button.  Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'.  Click Apply to save the change and then click OK in all remaining windows and test.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type, and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, update the BIOS.

Let me know how it goes. Awaiting your reply!

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".
Good luck.
 

[adnansajid33]

I Contacted Hp technical support, who asked me to follow the same steps that you listed and more. After some back and forth I was connected to a Hp Omen Specialist who diagnosed my device with hardware fault and recommended that I get the unit replaced and provided me with a case number to call the Hp sales team for support.

Basically if I provided them with the case number they can provide me with a replacement. But now comes the kicker to the groins, since my unit is a custom build device (a $2400 unit at that) it can only be replaced by the below process:

1. I have to return my device 

2. Hp will place a new order

3. I will then be charged new price at the current offer and will not have the 36 months of financing that I have on this device through paypal.

Can somebody in your team explain to  me as to why I as a customer am liable to retract from the terms that I agreed to when I purchased the device from Hp when the unit it self if faulty? This option will simply not work for me, as the unit has a hardware issue and it is within the 30 days policy. The process to return it should be simple.

I send Hp my faulty unit and they ship me back a new unit with the same price that I paid for and at the same financing option, I am at my wits end on what to do here. It been 3 weeks since my back and forth with Hp sales team and have not yet had resolution to this issue.