Hp Pavilionx360 and airpod connection issues

[Beatrizxt]

Hi HP Community!

I am having some problems with my new HP Pavilion X360. Whenever I connect my Apple Airpods to the computer via Bluetooth, they usually work fine for a little while. Then all of a sudden they will stop working and I can't hear anything from the video I was watching. Most of the time I fix it by pausing the video or pressing mute and unmute a couple of times. I tried doing all of the suggestions listed on another similar question but it didn't seem to work.Can anyone help me please?

[praveen196]

@Beatrizxt Welcome to HP Community!

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Beatrizxt]

Hello,

I'm not sure which is the product name. I believe its the HP Pavilion x360 Convertible 15-dq1xxx. The product ID in my settings says 00325-96657-135756-AAOEM. I just got this computer last week and I can't seem to get the airpods to stay connected and not disconnect for short amount of times.

Thank you

[praveen196]

@Beatrizxt

Thank you for the information.

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

• Shut down the computer 

• Disconnect all external devices - everything. 

• Remove AC power and the battery 

• Press and hold power button for at least 30 seconds 

• Reconnect the AC power (only), 

• Power on > Login 

• Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

Have a nice day!!