Hp Spectre x360 - no audio drivers

[PJC_Cunningham]

I have no audio drivers listed so my sound icon in the taskbar has a red cross.

I have spent hours trying to resolve it but without the audio driver I cannot roll back, reinstall etc.

I have reset windows to install (not deleting personal files), updated the bios, reinstalled Realtec drivers but have now run out of ideas.

Any help would be gratefully apprecieted

[The_Fossette]

@PJC_Cunningham,

I reviewed your post and I understand that you are facing issues with the audio.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

If multiple audio output devices are available, check that you have the appropriate one selected.  Here's how:

1. Select the Speakers  icon on the taskbar.
2. Next, select the arrow  to open a list of audio devices connected to your computer.
3. Check that your audio is playing to the audio device you prefer, such as a speaker or headphones. 

If this doesn't help, continue to the next tip.

Run the audio troubleshooter

The audio troubleshooter might be able to fix audio problems automatically.

To run the troubleshooter

1. In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.
2. Select the device you want to troubleshoot and then continue through the troubleshooter. 
    

   

You can also launch the troubleshooter from audio Settings. Select Start  > Settings > System  > Sound  > Troubleshoot.

If running the troubleshooter doesn't help, continue to the next tip.

Verify that all Windows Updates are installed

To check for updates

1. Select Start  > Settings  > Update & Security  > Windows Update   > Check for updates.
2. Do one of the following:
   • If the status says "You're up to date, go to the next tip. 
   • If the status says "Updates are available," select Install now. 
3.  Select the updates you want to install, then select Install.
4.  Restart your PC and see if your sound is working properly.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[PJC_Cunningham]

Hi thanks for your response.

Unfortunately none of them worked and I still have the same issue.

The pc States there are no audio drivers or speakers etc 😟

[The_Fossette]

@PJC_Cunningham,

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04973149

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!