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rbhavesh2992
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Message 1 of 2
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Hp headphone jack not working after sleep mode

HP Recommended
Envy Notebook
Microsoft Windows 10 (64-bit)

I am having some weird problem in my Envy Notebook. When laptop starts after sleep mode, that time headphone jack are not working. if i restart my laptop then it is working perfect. I can not understand this problem that what's goin on. 

 

if anyone have any suggestion then please response.

 

 Thanks

1 REPLY 1
Dvortex
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Message 2 of 2
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HP Recommended

Welcome to HP Support Forum. I hope you're well @rbhavesh2992!

 

I see that you are having audio issues with your laptop. This issue is most likely associated with the recent Windows update where the audio drivers are not updated along with the OS. I will do my best to help you fix the problem. Try the steps mentioned below:

  • Go to device manager (You can give a right click on windows logo on bottom left corner of your screen and select device manager from the list)
  • Now maximize the “Sound, video and game controllers” from the list. You will see the audio driver. Then give a right click on the audio driver and choose “Update Driver Software” option.
  • Choose the option which says “Search automatically for updated driver software”. Follow the on-screen instructions to update the current drivers.
  • Once done, restart the computer and check the sound.

That should do the trick, but if you need further assistance, please reply with the complete computer model number.
 

Those steps should do the trick, let me know the outcome!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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DVortex
I am not an HP Employee
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