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‎02-08-2018 08:47 PM

HP Recommended
Product: envy Touch Smart Sleekbook
Operating System: Microsoft Windows 8.1 (64-bit)

I am unable to turn on my sound icon. It is grey and will not open or close. Any one know how to get it back?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-08-2018 09:23 PM

HP Recommended

Hi Tinkie,

 

First of all make sure this system icon is enabled. This is done by:

 

  1. Right Click on or near time clock in notification area and select Properties.
  2. Make sure Volume icon is set to 'On’ .
  3. Also try Restore Default Icon Behaviours.

If this doesn't work, try restarting explorer.exe

 

This is done by hitting Ctrl + Shift + Esc for Task Manager. Then find explorer.exe and end this task by right clicking it. Make sure to kill all the explorer.exe tasks. Now from the File tab, hit new process or Run and type in explorer.exe. You could then head over to View > Refresh although this isn't required.

 

Other than this, you may need to do a registry edit.

 

Hope this solves your issue,

kem579

I used to be an HP Expert. I no longer participate in this community.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-08-2018 09:23 PM

HP Recommended

Hi Tinkie,

 

First of all make sure this system icon is enabled. This is done by:

 

  1. Right Click on or near time clock in notification area and select Properties.
  2. Make sure Volume icon is set to 'On’ .
  3. Also try Restore Default Icon Behaviours.

If this doesn't work, try restarting explorer.exe

 

This is done by hitting Ctrl + Shift + Esc for Task Manager. Then find explorer.exe and end this task by right clicking it. Make sure to kill all the explorer.exe tasks. Now from the File tab, hit new process or Run and type in explorer.exe. You could then head over to View > Refresh although this isn't required.

 

Other than this, you may need to do a registry edit.

 

Hope this solves your issue,

kem579

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎02-08-2018 09:46 PM

HP Recommended

Thank You so much for the quick and accurate answer. I need to end explorer.exe file and run new task exlplorer.exe. This brought back my icon. Thanks!!

Was this reply helpful? Yes No

‎02-08-2018 11:41 PM

HP Recommended

Glad I could help!:smileyhappy::smileyhappy::smileyhappy:

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No
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