I am trying to turn my wireless printer off but it wont let me the on/off button keeps on flashing

[Billiejean3]

I am trying to turn my printer off but the printer wont let me  the on/off button just keeps on flashing,  I have tried to hold 

the on/off button  down for 10 seconds and longer but it still keeps on flashing. It have never done this before.    

[Sneha_01]

Hi @Billiejean3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP printer might be experiencing a firmware or hardware issue. Here are some steps you can take to try to resolve this:

Unplug the Printer:

• Disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for about 60 seconds.

Check the Power Source:

• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the back of the printer.

Restart the Printer:

• Try to turn on the printer again by pressing the power button.
• If the power button still keeps flashing and the printer doesn't turn off, proceed to the next step.

Check for Firmware Updates:

• If you can get the printer to turn on, check for any available firmware updates. This can often resolve software-related issues.
• You can usually check for firmware updates via the printer's control panel or through the HP Smart app.

Reset the Printer:

• If the printer has a reset option, try performing a factory reset. The process for this can vary depending on the model, so refer to your printer's user manual for specific instructions.

Remove and Reinstall Ink Cartridges:

• Turn off the printer (if possible).
• Open the printer and remove the ink cartridges.
• Reinstall the ink cartridges and try turning the printer on again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support