I can't get the audio to work on my HP Pavilion laptop

[Zurishaddai]

My laptop will not play audio

[zoey7886]

@Zurishaddai, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Audio Issues on HP Pavilion - 15-cs0064st! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Pavilion - 15-cs0064st laptop is not playing audio, follow these steps to troubleshoot and resolve the issue:

Step 1: Check Audio Settings

Verify Volume Levels:

• Click on the speaker icon in the taskbar.
• Ensure that the volume is not muted and adjust the volume slider.

Select the Correct Playback Device:

• Right-click on the speaker icon in the taskbar and choose Open Sound settings.
• Under Output, make sure your speakers or headphones are selected as the default device.

Step 2: Update Audio Drivers

Device Manager:

• Press Windows + X and select Device Manager.
• Expand Sound, video and game controllers.
• Right-click on your audio device, select Update driver, and follow the prompts.

Windows Update:

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any available updates which might include audio drivers.

Step 3: Run Audio Troubleshooter

1. Windows Troubleshooter:
   • Go to Settings > Update & Security > Troubleshoot.
   • Select Additional troubleshooters.
   • Under Get up and running, select Playing Audio and run the troubleshooter.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,