I can't pair bluetooth head set to HP Laptop

[cloverfairy]

I'm trying to pair my bluetooth head set to my  I7 Laptop HP BTP9UDGM

 it keeps saying it can't be found?? I don't know if there is a turn on or off  bluetooth on my laptop or not 😞 

can some one tell me if there is a on of button and where it's located on my laptop? or if there is another way to pair the headset? thank you, jeanann 

I also can't get cortana to work either?

[A4Apollo]

Hey there! @cloverfairy, Thanks for stopping by the HP Support Forums!

I understand you have issues pairing Bluetooth headset to the laptop.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Are the Bluetooth drivers listed in the device manager?

Are you able to connect other Bluetooth devices to your PC?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Uninstall the Bluetooth driver from device manager on your PC and install the latest BIOS and Bluetooth drivers using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Please try the steps recommended below.

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

Also, try the steps recommended below.

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

Try the steps recommended below.

→ Go to RUN (Windows Logo + R) and type “services.msc” and Enter. 
→ Now find “Bluetooth Support Service” and double click on it. 
→ In General Tab change startup type Manual to Automatic. 
→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name. 
→ Now remove both hidden password and restart your PC. 
→ Now Re-install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website. 
→ If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps. 
→ Go to RUN(Windows logo + R) and type “regedit” to open registry editor 
→ In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion 
→ In Current Version find the Current version and change the value 6.3 to 6.2.

Refer this article to further troubleshoot Bluetooth issues with your laptop. Click Here

Let me know if this works!

I hope you have a great day! 🙂

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