I can't seem to adjust the volume of the sound on my laptop

[Marijke1975]

Hello, 

I can't seem to adjust the volume of the sound on my laptop

it's loud, if I put it on 29 or 6 it stays the same loud volume. 

The funny part is I don't have that problem when I use my headset

I have a HP laptop and windows 11

[Irfan_06]

Hi @Marijke1975,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop Audio volume.

I have a few steps you could perform to resolve the issue:

• Remove the audio drivers & Reinstall the original drivers

1. Open your Device Manager.
2. Navigate to Audio inputs and outputs.
3. Right-click on your audio source name and click Uninstall Device.
4. Restart the Laptop and test the volume.

• Update the Audio drivers from the Official HP website for windows 10 (click on change on the top to switch between OS).

• Run the Audio test from the HP PC Hardware Diagnostics (UEFI)

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.

4) click Component Tests > click Audio, and then click Run once.

Confirm if you are able to increase or decrease the volume by using the physical volume buttons on the keyboard.

Update the BIOS for your PC by clicking on the link.

• Reset your computer

Please follow the steps below to perform a reset.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Select the F11 key to enter the recovery environment.

4) On the Choose an option screen, select Troubleshoot.

4) "Reset your PC" to erase all data and restore your system.

5) From here just follow the screen instructions until the reset is completed.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support